CNC machining is one of the most widely adopted precision manufacturing methods in modern industrial production. In Vietnam, more and more companies are offering high-quality CNC machining services aimed at export markets, especially the United States. Below are some frequently asked questions (FAQ) from international customers along with detailed answers from us – Matec Vietnam.
1.How long does it usually take Matec to produce parts?
Answer:
Lead time depends on several factors including the complexity of the parts, order quantity, materials used, and required finishing processes (anodizing, plating, surface treatment, quality inspection, etc.).
For sample or small-batch orders, production usually takes 15 to 20 working days. Since prototyping must fit into the factory’s schedule, it’s often slotted in between ongoing production runs.
For larger or more complex orders, lead time can range from 30 to 45 working days.
We always communicate clearly about the production timeline and are committed to on-time delivery.
2.How do I place a prototype order?
Answer:
You can absolutely place a prototype order to evaluate quality before proceeding with mass production. The prototype process at Matec Vietnam includes:
- Step 1: Send us your technical drawings (2D/3D) or a physical sample.
- Step 2: We analyze the design and provide a quote within 24–48 hours.
- Step 3: After confirming the quotation and receiving payment, production begins.
- Step 4: Upon request, we provide photos and videos of the prototype before shipment.
- Step 5: Shipping via DHL, FedEx, or other international logistics partners.
We offer free or discounted prototype costs for potential clients who plan to place volume orders after approval.
3.Do you offer support for shipping and customs clearance?
Answer:
Yes. Matec Vietnam provides full support with logistics and customs documentation, especially for shipments to the United States.
Specifically:
- For small orders (under 100kg): We use trusted express couriers like DHL, UPS, and FedEx for fast, trackable, and secure delivery.
- For larger orders (LCL/FCL): We assist with packing, palletizing, international labeling, and coordinate with your logistics provider or freight forwarder to handle export procedures.
- Documentation support: We provide all necessary paperwork including Commercial Invoice, Packing List, Certificate of Origin (if needed), and advice on appropriate HS codes and tax classifications.
For clients with no prior experience importing from Vietnam, we can recommend trusted logistics partners in the US or offer DAP service (Delivered at Place, excluding customs duties and taxes).
4.Does Matec offer quality assurance and compensation for defective parts?
Answer:
Quality is our top priority. Every product is inspected for dimensions, tolerances, and surface finish using professional equipment such as CMMs, digital calipers, surface roughness testers, profile projectors, micrometers, and more.
Our quality commitments include:
- Machining parts strictly according to technical drawings and agreed tolerances.
- 100% inspection before packaging, including dimensional and visual checks.
- Video inspection reports or third-party quality verification upon request.
Compensation policy:
If technical defects are found due to our error (out-of-tolerance, incorrect materials, surface damage, etc.), Matec commits to either:
- Cover the cost of defective parts, or
- Reproduce and ship replacement parts free of charge as soon as possible.
Customers simply need to provide photos, videos, and defect reports within 7 days of receiving the goods.
5.Can Matec handle complex parts with tight tolerances?
Answer:
Yes. We are capable of machining highly complex parts with stringent technical requirements, especially in industries such as:
- Medical equipment
- Automotive and motorcycles
- Semiconductor devices
- Industrial automation
- Precision molds and tooling
Our equipment includes 3-axis and 4-axis CNC milling machines, CNC lathes, automatic bar feeders, wire-cut EDMs, and more—operated by experienced engineers in Vietnam’s precision engineering industry.
6.What do I need to get started with Matec Vietnam?
Answer:
To begin, you simply need to send:
- Detailed technical drawings (2D/3D CAD files such as .STEP, .IGES, .DXF, etc.)
- Desired quantity (prototypes or mass production)
- Material requirements: aluminum, stainless steel, brass, engineering plastics, etc.
- Surface finish specifications (if any): anodizing, zinc plating, polishing, etc.
We will then analyze your design and offer a preliminary technical solution along with a prompt quotation. If you don’t have drawings, we can support reverse engineering based on a physical sample you send to us.
7.Does Matec have experience exporting to the US ?
Answer:
Yes. Matec Vietnam has exported CNC parts to several US states including California, Texas, Illinois, Colorado and New York. Our clients include:
- Mechanical equipment manufacturers
- Automation technology startups
- R&D units in agricultural machinery, automotive, motorcycle, and semiconductor industries
We understand US market requirements regarding quality, timelines, and import procedures—and we always work closely with customers to ensure peace of mind when sourcing CNC components from Vietnam.
8.What is the quality you can expect from Matec Vietnam?
Answer:
CNC machining in Vietnam not only helps US customers reduce manufacturing costs, but also ensures reliable quality and lead time. At Matec Vietnam, we value transparent, flexible, and long-term collaboration with global partners.
If you’re looking for a dependable CNC machining supplier from Vietnam, don’t hesitate to contact us for a consultation and fast quotation.
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👉 Ready to elevate your supply chain with precision CNC components? Contact Matec Vietnam today and discover world-class CNC machining services at competitive prices!!
Matec Vietnam – Your Trusted Global CNC Partner.
Whatsapp: +84345358698
No.03 Lot 8, Lai Xa, Kim Chung, Hoai Duc, Hanoi, Vietnam